We can be reached by phone @703-684-1186 Tues - Thurs. 11:00 am - 7:00 pm EST, Fri. 11:00 am - 6:00 pm EST, & Sat. 9:00 am - 3:00 pm EST. Closed Sun. & Mon. Email us at cs@geometricsltd.com 24 / 7 a day, or write us at Geometrics ltd. 218 N. Lee St. #220 Alexandria, VA 22314. Please send all returns to this address. We appreciate your business. All orders will take 7-10 business days to process and deliver. All custom set and sized items are non-refundable . We will accept returns within 14 days from customer receipt in original condition and accompanied by receipt. Customer will receive a full refund of the purchase price within 14 days of inspection. We are not responsible for return shipping cost. Please insure return item in case of damage or loss. Thanks again for visiting GeometricsLtd.com.